Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Widnes | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Widnes collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Widnes is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Widnes and across the UK. As a regulated pharmacy, we act as the Data Controller for all personal information you provide to us.

2. What Data We Collect

We collect the following categories of personal information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and obtain pharmacist approval before dispensing
To process and dispatch your orders — please note delivery takes 1 working day once your order has been approved by our pharmacist
To maintain accurate medical records as required by pharmacy regulation
To communicate with you regarding your treatment, orders, and follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing include: performance of a contract, compliance with legal obligations, and for health data, the provision of healthcare or treatment by a healthcare professional.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour to improve our services
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: With other healthcare professionals involved in your care, where necessary and appropriate
Delivery partners: Your name and delivery address are shared with our courier service solely for the purpose of fulfilling your order
Payment processors: To securely handle your payment transactions
Regulatory bodies: With the GPhC or other authorities where we are legally required to do so
IT service providers: Who support our website and systems, under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of your last interaction with us, in line with NHS and pharmacy regulatory guidance. Financial records are retained for 6 years as required by HMRC. Data is securely deleted once retention periods have passed.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure servers within the UK.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also object to or request restriction of certain types of processing. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests promptly and fairly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Widnes
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.